Refund Policy

Refund & Returns Policy

At [Your Brand Name], we are committed to providing high-quality wigs and beauty products that make you feel confident and beautiful. If you’re not completely satisfied with your purchase, we’re here to help.

1. Returns Eligibility

Due to the nature of our products, we accept returns under the following conditions:

Items must be unused, unworn, unaltered, and in original condition
All tags, packaging, and hygiene seals must remain intact
Return requests must be made within 7 days of receiving your order

For hygiene and safety reasons, we do not accept returns on:

Wigs that have been worn, styled, cut, dyed, or altered in any way
Beauty products that have been opened or used
Clearance or final sale items

2. How to Request a Return

To initiate a return, please contact us at [ambrosehighwater@gmail.com] with:

Your order number
Reason for return
Clear photos of the item (if applicable)

Once your request is approved, we will provide return instructions.

3. Refunds

Approved returns will be refunded to your original payment method
Refunds are processed within 5–10 business days after we receive and inspect the item
Original shipping fees are non-refundable

4. Exchanges

We only replace items if they are:

Defective
Damaged
Incorrect (you received the wrong item)

If you need an exchange, contact us within 48 hours of delivery with photos as proof.

5. Return Shipping

Customers are responsible for return shipping costs
We recommend using a trackable shipping service, as we are not responsible for lost returns

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We will resolve the issue promptly at no extra cost to you.